Terms and conditions of use and purchase.

Privacy policy.

Raven’s Eye is committed to your privacy. This privacy policy explains what information we may collect from you, how that information may be used, and how it will not be utilized. Other than for the reasons and purposes noted in this Privacy Policy, and absent your consent, Raven’s will not disperse, sell, exchange, or provide your personal information, whether private or public, to any other entity whatsoever.

Website use or product access as your consent to our Privacy Policy.

By using the Raven’s Eye website, or by accessing, downloading, or purchasing Raven’s Eye software and related products, you are providing your consent to our privacy policy.

Information collected.

Raven’s Eye collects the following information from you:
  • Information that you provide when you sign up for our services, or fill out a form on the Raven’s Eye website.
  • Site activity and log file information from your use of the site and our software.
  • Your IP (Internet Protocol) address, and general information about your device, operating system, browser type, and site activity.
  • Information provided to us from third-party website analytics services (e.g., Bing, Google Analytics, MailChimp) and payment processing services (e.g., Paddle.com, Paypal, Visa, MasterCard, etc.), who may utilize cookies that you've previously given them permission to use.

Cookies.

For your privacy, Raven’s Eye does not collect cookies.

Use of collected information.

Raven’s Eye uses the information it collects for the following purposes:
  • To help protect your account.
  • To personalize your experience with Raven’s Eye.
  • To process communications or transactions instigated by you.
  • To facilitate your purchase of our software via third-party payment gateways (e.g., PayPal, Paddle.com).
  • To understand and promote site traffic, usage, and trends related to the website and our software.
  • To improve or modify the functionality of our software and our website.
  • To notify you when your license nears its expiration date.
  • If you elect it, to send you periodic emails from Raven’s Eye about product updates, promotions, contests, company news, surveys, and other information of interest to our users.

Sharing collected information.

Raven’s Eye cares about your privacy. Raven’s Eye uses a number of strategies to protect your personal information. Except during the use of transcription services provide through our partnership with IBM's Watson, and unless legally compelled by a specific law enforcement agency for a specific purpose, we do not share your information or uploaded data with any other entity, nor do we monitor the contents of our user accounts, except for the following limited circumstances:
  • the third-party website analytics and payment processing purposes noted previously,
  • cases in which we believe you are violating the terms and conditions your user agreement, or
  • user-initiated requests.
Our third-party analytics and payment processing partners (Bing, Google Analytics, MailChimp, PayPal, and Paddle.com) have privacy policies of their own. Though we’ve paired with our partners because of their reputation for privacy and data security, Raven’s Eye is not responsible for these partners’ use of data, or breaches to their security.

Sharing collected information during transcription.

If—and only if—you use the transcription services provided to you as a convenience through our partnership with IBM's Watson, we pass your encrypted file to IBM's secure servers, where it is processed and returned to us as text. We then present this text to you. IBM does not retain copies of processed audio files.

Access to your Raven’s Eye account.

Only those non-Raven’s Eye employees to whom you provide your username and password can access your account. At your request, Raven’s Eye support specialists may access your account to assist with technical issues.

Changes to our Privacy Policy.

Raven’s Eye reserves the right to make periodic changes to our privacy policy. If such changes are made, they will be posted on this page and an email will be sent to the address on file for your account. Continued use of the website or our software after changes to our policy have been made constitutes your acceptance of those changes.

Date of current Privacy Policy.

This Privacy Policy was last updated on April 25th, 2019.

Questions.

If you have questions regarding the terms and conditions of our Raven’s Eye Privacy Policy, please contact us.

Software license agreement.

This is an agreement between Raven’s Eye (Licensor) and you, our Customer (Licensee), to utilize Raven’s Eye Software (Software). If you purchase Licensor’s software on behalf of an organization, then Licensee means you and the agency, business, or organization, on whose behalf you have purchased our software.

By accessing, downloading, purchasing, or using the Software, Licensee agrees to this Software License Agreement.

LICENSOR LICENSES, and LICENSEE ACCEPTS, THE LICENSED SOFTWARE "AS IS." LICENSOR (RAVEN’S EYE) PROVIDES NO WARRANTIES AS TO THE FUNCTION OR USE OF THE LICENSED SOFTWARE, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE LICENSED SOFTWARE IS WITH LICENSEE. LICENSOR DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE LICENSED PROGRAMS WILL MEET LICENSEE'S REQUIREMENTS OR THAT THE OPERATION OF THE LICENSED PROGRAMS WILL BE UNINTERRUPTED OR ERROR FREE.

Licensee understands and agrees that this is a limited, nonexclusive license. Raven’s Eye remains the sole owner of all rights, and interests in the Software. This Agreement and the licenses granted by it may not be assigned, sublicensed, or otherwise transferred by the Licensee without the prior written consent of Licensor. Licensee may not copy the Software, distribute the Software or modify the Software. Nor may Licensee access or attempt to access the source code of the software. The original Software and any copies of the Licensed Programs, made by Licensee, including translations, compilations, partial copies, modifications, updates, and derivative works are the sole and exclusive property of Licensor.

Licensee recognizes that Licensor regards the Licensed Software as its proprietary information and as confidential trade secrets of great value. Licensee agrees not to provide or to otherwise make available in any form the Licensed Software, or any portion thereof, to any person other than those authorized by the terms of this Software License Agreement. Licensee further agrees to treat the Licensed Programs with at least the same degree of care with which Licensee treats its own confidential information and in no event with less care than is reasonably required to protect the confidentiality of the Licensed Software.

To better serve its customers diverse and unique needs Licensor issues several different licenses types, including, but not limited to the following:

Single User License: Licensor grants the single license customer a nonexclusive and nontransferable license to utilize the Software for a period of time agreed to by the parties where said agreement is hereby incorporated into this Software License Agreement by reference.

Multiple-User License: Licensor grants multi-user customers a nonexclusive and nontransferable license to utilize the Software for a period of time agreed to by the parties where said agreement is hereby incorporated into this Software License Agreement by reference.

Site License: Licensor grants all individuals formally employed by a single legal entity customer a nonexclusive and nontransferable license to utilize the Software for a period of time agreed to by the parties where said agreement is hereby incorporated into this Software License Agreement by reference.

Depending on the length of Software subscription selected by the Licensee upon purchase, our Software licenses are valid for renewable monthly or yearly time-periods. Unless canceled by the Licensee in writing prior to the expiration of the current subscription period, our Software licenses automatically renew for an additional and equal term on the day that the current license term would otherwise have expired. In this way, and unless terminated prior to the renewal date, our monthly Software subscriptions automatically renew each month on the day of the original purchase, while our yearly Software subscriptions automatically renew each year on the day of the original purchase.

Our ordering and Software subscription processes are conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles all returns related to the purchase and renewal of our Software subscriptions.

Licensee agrees that, should it facilitate persons not authorized by the terms of this license agreement to utilize the Software, Licensee will compensate Licensor the value of an annually renewed single user license for each such unauthorized person. This person shall then be authorized to use the software and be provided a single-user license valid and renewable from the date of first use. Licensor may waive or alter the terms of this paragraph at its sole discretion and on a case-by-case basis. No voluntary alteration of the enforcement of this paragraph on the part of Licensor is intended by Licensor or Licensee to give rise to, or evidence, a course of dealing. At all times Licensor retains the sole right to enforce, or not enforce, this section of the contract.

Licensee grants Licensor the right to perform period audits of Licensee’s use of the Software at Licensor’s sole discretion. Licensee further agree to take all necessary steps required to facilitate the audit of Licensee by Licensor including providing names of all persons with access to account credentials and instructing individuals working for, or affiliated with Licensee, to disclose their use of the Software to Licensor. Should Licensee refuse to comply with these terms, Licensee agrees to the immediate, non-refundable termination of any and all Software Licenses issued by or from Licensor.

In no event will Raven’s Eye be responsible for any lost: profit, revenue, data, or for special, indirect, or punitive damages however caused.

Licensee understands that transcription services are offered as a convenience to our subscribers through IBM Watson. Licensee further understands that Licensor is not responsible for the quality or proper processing of the Licensee's audio file or the resultant transcript of that file by IBM Watson, and does not warrant or otherwise guarantee the accuracy of the resultant transcript in any way.

The parties agree that this license agreement shall be valid and binding upon the parties without the Licensee’s or Licensor’s signatures. The parties further agree that this license agreement becomes effective upon the Licensee’s purchase or use of the Software and that this license agreement shall remain in effect for a period of not less than ten years following the last use of the Software by the Licensee.

Licensee assumes responsibility for complying with any local laws in Licensee’s jurisdiction, which might affect Licensee’s right to purchase, import, export, or use the Software. Licensee further agrees that it is its responsibility to comply with any regulations or registration procedures required by applicable law to make this license enforceable, including the payment of any expenses arising from such compliance.  If Licensee is located outside the United States of America, then by entering into this Agreement, Licensee confirms that this Agreement and all related documentation is and will be written in the English language.  The Software is not for sale in, nor may it be imported to, or otherwise used in, countries subject to applicable trade sanctions imposed by the United States of America, nor may it be used by anyone on the U.S. Department of Treasury's list of Specially Designated Nationals and Blocked Persons, or the U.S. Department of Commerce's Denied Person's List.

The parties agree that all disputes arising out of this Software License Agreement, and associated contracts, which incorporate this Software License Agreement, shall be settled by binding arbitration in Washington State of the United States of America. The parties further agree that the laws of Washington State shall govern this contract as well as any future interpretations of this contract, which may be necessary.

The parties further agree that the maximum amount for which Licensor may be liable to Licensee under this contract shall not exceed the remaining prorated refund value of Licensee’s license. The remaining prorated refund value of Licensee’s license shall be calculated as the remaining US Dollar value of the contract from the time a decision in arbitration is reached to the time the contract in dispute would have terminated by its terms.

The Licensee further agrees that the Software is the exclusive property of the Licensor. The licensee also agrees that any tampering with Raven’s Eye servers or Software, theft of Software (attempted or actual), unauthorized use of Software or reverse engineering of Software is grounds for immediate, non-refundable termination of service by Raven’s Eye. Should Licensee abuse the services provided by Licensor in the manner described above, in this paragraph, Licensor may, at its sole discretion bring legal proceedings in the forum and venue of its choice against Licensee up to and including requesting that formal state or federal charges be brought. Under the circumstances specifically enumerated in this paragraph the parties agree that Licensor is not limited to binding arbitration to seek redress against Licensee and may institute formal civil proceedings at Licensor’s sole discretion. The parties further agree that Licensee shall assume any and all court costs, which result.

This Agreement will be binding upon and will inure to the benefit of the parties hereto and their respective representatives, successors and assigns except as otherwise provided herein.

In the event any provision of this Agreement is determined to be invalid or unenforceable, the remainder of this Agreement shall remain in force as if such provision were not a part.

This Agreement sets forth the entire understanding between the parties with respect to the subject matter hereof, and merges and supersedes all prior agreements, discussions and understandings, express or implied, concerning such matters. This Agreement shall take precedence over any additional or conflicting terms, which may be contained in Licensee's purchase order or Licensor's order acknowledgment forms.

Changes to our software license agreement.

Raven’s Eye reserves the right to make periodic changes to the terms and conditions of use for our Software License Agreement. If such changes are made, they will be posted on this page and an email will be sent to the address on file for your account. Continued use of our website or our Software after such changes to our Software License Agreement have been made constitutes your acceptance of those changes.

Date of current Software License Agreement.

This Software License Agreement was last updated on April 25th, 2019.

Questions.

If you have questions regarding the terms and conditions of our Raven’s Eye Software License Agreement, please contact us.